Before Calling Us
Check the latest updates and important notices before contacting us.
📢 Accredited Employer Work Visa (AEWV) Changes
The Accredited Employer Work Visa requirements are changing in 2025. Changes include removing the median wage requirement, reducing work experience requirements, and redesigning the Job Check stage.
📩 Missing Verification Email
If you have requested an Immigration Online verification email and have not received one, check your junk folder or contact your email service provider.
💰 Fees, Decision Times & Where to Apply
Find out where to lodge an application, send a passport, how long it will take to receive an answer, and how much it costs.
📞 Immigration New Zealand Phone Numbers
Call us from 06:00 to 22:00 Monday to Friday (NZT), excluding public holidays.
- Customer Service Centre (NZ Toll-free): 0508 558 855
- Auckland: +64 9 914 4100
- Wellington: +64 4 910 9915
- Rest of the World: +64 9 914 4100
🌎 If You Do Not Speak English
We provide interpreters in over 180 languages. Call us, say the language you speak, and stay on the line.
⚖️ Report Migrant Exploitation
Migrant workers have the same minimum employment rights as New Zealand workers. Report workplace exploitation.
🚨 Report an Offence
You can report any immigration offence to us or Crimestoppers, such as overstaying or illegal work.
📃 Official Information Act Requests
Make an Official Information request through the Ministry of Business Innovation and Employment (MBIE) website.
📰 Media Queries
Immigration New Zealand media queries should be sent to the MBIE media line.
🛂 Find Immigration Advice
If you need personalized immigration advice, you must use a licensed Immigration Adviser or an exempt person.